Planet Fitness Reviews and Complaints
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Disrespectful
Planet Fitness Support Ticket
Hello. My boyfriend was a member (he cancelled yesterday) of your gym in northwoods mall, north charleston SC. When he signed up he paid extra so that he could bring a person with him to use the gym. They never told him that it did not include the amenities. I went with him three previous times and used your tanning beds. One time I showed up in jeans and a sweater, obviously with only means to tan. Nothing was said to me. Yesterday I went in, signed up to tan, and got in the bed with no issue. Two minutes later the bed turns off. So I think something is wrong with the bed, put on minimal...
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(Miscellaneous)
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Disrespectful!
Planet Fitness Consumer Complaint
My boyfriend was a member (he cancelled yesterday) of a planet fitness gym in northwoods mall, north charleston SC. When he signed up he paid extra so that he could bring a person with him to use the gym. They never told him that it did not include the amenities. I went with him three previous times and used the tanning beds. One time I showed up in jeans and a sweater, obviously with only means to tan. Nothing was said to me. Yesterday I went in, signed up to tan, and got in the bed with no issue. Two minutes later the bed turns off. So I think something is wrong with the bed, put on...
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(Miscellaneous)
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They made it very hard for me to cancel.
Planet Fitness Consumer Complaint
I contacted planet fitness by phone to inform them that I had moved 4 hours away, and that I would like to cancel by phone. They then said that I had to send a certified letter in order to cancel (which amounts to me having to pay to cancel a membership) or stop by and cancel it in person. Knowing that I was going to go into town a week or two later, I just decided to stop by to cancel. When I got there, I was informed that although the 17th was the last date of my membership, I would be charged one more time because I must cancel before the 10th of every month. No one told me that when I...
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(Beauty)
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BEST GYM experience!!! Member since 1998
Planet Fitness Consumer Review
I have been a member of Planet Fitness since 1998 here in Dover, NH. I have read all the terrible reviews and am surprised! Maybe its because we were the first Planet Fitness, but all the staff has been extremely friendly, I have never had a problem with the free weights, and unless I go at "peak" times I have never had an issues with machines being available. I have loved my experience with Planet Fitness, and may be relocating to my home state of Ohio and have recommended Planet Fitness to all my friends and family. PLEASE open one close to Columbus
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(Entertainment, Movies, Events)
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The Worse
Planet Fitness Consumer Complaint
Don't loose your time or money , the rudest people work here , if you can spend a few more buck go someplace else , no free weights , they hide most of then , dirty place , most of the time long lines to wait if you want to use a machine , and they don't really shows any respect for the members !!! , cheap and bad , nothing else to add . NORTH MIAMI BEACH LOCATION .
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(Miscellaneous)
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planet fitness THE WORSE!!!!!!
Planet Fitness Consumer Complaint
Sucks !!!! , gym workers keep hiding free weigts , they are only ten 25 pounds plates in the hole gym and you can forget about 45 plates cause they removed already from there , this is only a cardio gym nothing else so no way to really work out , member id number 17177 , you can ask me in person ( employees are rude and make fun of you if you have a suggestion to make ), don't loose your time or money on this gym ( north miami beach branch )
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(Miscellaneous)
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worse fitness center ever
Planet Fitness Consumer Complaint
I was out of town visiting in NC.Went to join planet fitness which I could also use in Colorado. The rude rep would not let me sign up for the 8 dollars. But wanted me to pay 15 dollars for a day pass. Paid the the 15 and asked for the free weights. Then no bench press. Are you kidding me. North Carolina step your game up.Planet fitness sucks
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(Travel)
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Removal of ABC
Planet Fitness Consumer Complaint
I have been a member of my local Planet Fitness since they opened and have had no complaints until now. My TV channel of choice is ABC and after I returned to the gym after being away for several months over the holidays, I was very upset to see that ABC had been removed and replaced by Fox News. I've contacted the corporate office and they did not seem to care. I was told by a young man at the desk that I should complain as ABC is also his TV channel of choice, but Corporate had received complaints during the presidential election stating that ABC was too biased, so they replaced...
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(Cable TV)
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POOR CUSTOMER SERVICE
Planet Fitness Consumer Complaint
I am a member of 40 Boston Post Rd, Ste 20, Waterford, CT “Planet Fitness” for over 5 years.I want to let corporate know of the bad customer service experiences I have been encountering with the above mentioned Planet Fitness location.
On Monday, February 11, 2013 around 6 p.m., after my workout, I went to the parking lot, to find out that my car has been broken into. The driver side window was smashed and the door frame was heavily damaged. I was shocked and went back to the building. A manager told me:“It happens frequently!” and He called the police. I was so...
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(Miscellaneous)
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no response - impossible to cancel contract
Planet Fitness Consumer Complaint
no response - impossible to cancel contractI have been sending letters and emails to Planet fitness since the 5th of February 2013, after being advised telephonically that this is the procedure to cancel my contract.
Emails dating back to 5 February have not been answered. I've re-sended these many times.
I want to cancel my contract, as it went into auto renewal without my knowledge.
I phoned the Fourways mega club and spoke to Godwin, who advised me that I can cancel by sending an email and supplied the email: [Email Removed] I've also sent emails to [Email Removed] and...
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(Miscellaneous)
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30 min circuit
Planet Fitness Support Ticket
I complained to management twice about people using the machines but the whole circuit. They take over the area and people who do the complete work out can't finish because those people won't leave. Or a least let the ones doing the work out be able to finish. I was asked my a person in the 30 min work out to use a different area becauseher and her friend were usuing this one whole corner. Really are we in high shool? I've told management but all they do is sympathise. My gym in Northville, MI HAS LOTS OF employees so they should be able to patrol every 15 min. To...
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(Miscellaneous)
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Planet Fitness Billing Scam
Planet Fitness Consumer Complaint
Be careful, they advertise special deals on one year memberships then have an automatic renewal clause in the agreement that they quickly have you sign or initial. I transferred out and they still send me bills claiming the new PF location is not in their franchise area and my old membership is still active. BEWARE OF THIS SCAM
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(Miscellaneous)
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Billing Harrassment
Planet Fitness Consumer Complaint
I joined in dec of 2011 and only have been going since feb 2012. I have tried to cancel in nov and dec ( before the experation date) and they told me i had to wait and pay and extra $30 something dollars before i could cancel by the end of the month(which i had). Now they said it would expire and i should have no problems. January of 2013, they tried charging me the $20 monthly charge and i told them that my membership had already expired and i didnt ask to continue it and that i had stopped the subscription when it expired. The girl on the phone was very rude saying that my money could not...
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(Miscellaneous)
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Bad Business
Planet Fitness Consumer Complaint
I'm shopping around for a gym. Planet Fitness is close to my house and open 24/7 so I figured that it might be perfect for the price despite not offering classes or having a pool, but for $10/mo. no big. I went in to PF (as I have One-on-One, Powerhouse, County Rec. Center and the super fancy WCC Health & Fitness Center.) Everywhere else walked me around and gave me a brief tour and ALL offered either a free guest pass for the day(s) or an inexpensive (10 or less) fee for trying out the gym for the day. PF wanted $20. Seems awful steep to me. Since NOT truly no...
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(Miscellaneous)
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planet fitness great gym
Planet Fitness Consumer Review
i joined when it opened it is huge.i like the equipement and the employess are very nice one thing i noticed is how clean they keep it. big difference from the local golds gym.i dont get a stuffy nose anymore when i work out. the envirorement is great, Helocopter ceiling fan blades keep the air moving . All the machines are smooth as butter. and i got to say great location.its about time a decsent gym has come to myrtle beach
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(Miscellaneous)
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Fox News At Planet Fitness
Planet Fitness Support Ticket
We just switched over to Planet Fitness from the YMCA. I didn't realize they play Fox News right in front of the stationary bikes where I mainly exercise. We chose this gym because it's supposed to be a judgement free zone! Fox News is very anti-woman and condones violence against women. I am a survivor of domestic violence and it makes my blood boil to see this tv station on in a gym where it can brainwash people to its patriarchal, anti-women views. I complained to the person at the desk and as I walked away, she laughed with a co-worker. Actually LAUGHED at me!!!!!!!!!!!!!!...
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(Miscellaneous)
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Extremely Poor Customer Service
Planet Fitness Consumer Complaint
I do not recommend Planet Fitness to anyone. I signed up so I'd have a place to run when it's cold out, but when I cancelled my membership earlier this month, they charged me for January anyway. Apparently, I cancelled it 3 days late, so they refuse to refund me the $16.05. On top of that, every employee I spoke to about it to contest the fee, save for one, was dismissive, uncaring, and rude.
While I think it's unethical and a poor business decision to be charged for services they are not actually providing for the entire month of January, I will say it was pretty...
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(Miscellaneous)
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guest privelges
Planet Fitness Support Ticket
Hello my brother got the PF Black card so that he and i can Goto gym with friends and were really serious about working out but unfortunately my brother who's the owner of. The account has a busy schedule is there any possibility that if i brought his card i could sign myself in without him im the only guest he brings itwas meant for us both. Just a question. You'd think they would let us since he's paying 20$ a month. Plz reply fast
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(Beauty)
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North Lakeland planet fitness worst gym ever
Planet Fitness Consumer Complaint
The manager at this gym is a rude and obnoxious woman who is combative with customers, pretends to own the club and has no reservations about flat out lying to both customers and guests. This gym is not customer friendly and in fact makes customers feel both unwelcome and self conscious the entire time you are working out. Workout equipment is also outdated and does not function properly and when you voice any concerns or complaints the answer you get is that you are free to work out at another club but you will have to pay cancelation fees.
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(Spa Services)
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Racist LOCATION; FRAUD WITH YOUR BANK ACCOUNT.
Planet Fitness Consumer Complaint
Planet Fitness located on Chickasaw Trail NEXT to Publix in Orlando Florida will not hire BLACK MEN OR WOMEN. Proof has been established. Five Black women and six Black Men have applied at this location. None were hired. For two years now we have investigated this location and to date employees come and go but, no blacks are hired WHEN they apply. Jim, WHITE MANAGER is racist. He hired only white employees, hispanic females and males. An Hispanic female made a racist comment toward a black patron when he was asked to take off his SCUL cap. He asked why and she said TOO many rappers (black)...
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(Government, Civil Services, Politics)
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Planet Fitness Lies
Planet Fitness Consumer Complaint
No commitment? Think again. It costs more to cancel your membership than it does to pay it out. They keep you for a year no matter what they say.
Judgement Free zone? No way! They discriminate against older people. The staff is rude and they tell you to MOVE out of their way if they happen to be headed in the same or opposite direction as you. Example: I walked into the gym one day. The girl working there was moving the floor mats that led from the front door to the desk. Stepping in you HAD to step on the mat...there was no way to step around it or over it. I stepped on the...
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(Spa Services)
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Planet Fitness uses sexist advertising
Planet Fitness Consumer Complaint
Planet Fitness Uses sexist, genderphobic commercials to market their gym. I am disgusted by their tactics, and will NEVER step foot in this place or spend a penny there.
I created a petition against Planet Fitness' discriminatory advertising. Please sign and share :)
Planet Fitness: Immediately Discontinue Airing Genderphobic Commercials
http://www.change.org/petitions/planet-fitness-immediately-discontinue-airing-genderphobic-commercials
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(Advertising)
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PLANET FITNESS MACHINES ARE NOT DISINFECTED
Planet Fitness Consumer Complaint
It disgusts me that Planet Fitness does not make ALL members disinfect the machines they use when they leave! When I signed up to be a member it was stressed to me that I MUST disinfect the machine when I leave, yet I see people leave all the time without doing it! The response from the gym ... well, if we see it we stop it! We would have to hire more people to enforce the rule!
Well how about one or two of the five or six people hanging out at the front desk joking and chatting just walk around or even glance around once in a while???
Wonder what the Board of Health would think?????
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(Miscellaneous)
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RUDE, NASTY MANAGMENT AND OWNER AS WELL AS STAFF NEW EQUIPMENT SUCKSSS
Planet Fitness Consumer Complaint
THEY PROMISED TO TRANSFER THEIR MEMBERS LOCATION, YET THEY TOOK AWAY THE GOOD QUALITY MACHINES AND BROUGH NEW ONES THAT COMPLETELY SUCK, THEY TOTALLY RUINED OUR WORKOUTS AND i EVEN SEE MY BODY RESULTS GOING AWAY. THESE ARE THE WORST MACHINES EVER AND THEY ARE SUCH LIARS AND MANIPULATORS, THEY TRANSFERRED THE LOCATION, OK BUT KEEP THE SAME MACHINES THATS EXACTLY WHY PEOPLE WERE GOING TO THAT SPECIFIC GYM, WHO ARE YOU TO CHANGE THE BRANDS AND GIVE US THE WORST QUALITY FOR OUR HARD EARNED MONEY. EXTREMELY UPSET WITH THE CORPORATE! THEY SUCK AND ARE VERY RUDE THEY THINK THEY CAN GO AROUND...
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(Government, Civil Services, Politics)
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Terrible customer service
Planet Fitness Consumer Complaint
I have been a member for two weeks I attend the alameda/Jefferson location because of some of the services offered I like to use there. I have encountered on the second time I attended the facility by the employee that checked me in (in the early AM )that I have a flag on my account and I NEED to bring in a cancelled check. When I joined at another facility they told me that I don't need a cancelled check and it was up to me if I wanted to bring one in. The attitude of this employee has not ruined my day but I have trained people in customer service and this employee totally lacks...
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(Miscellaneous)
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Personal Trainers
Planet Fitness Customer Feedback
I went to the gym today like I do most days, and I ALWAYS have a workout buddy. I am a certified personal trainer and nutritionist, but do not do it for a living, it's just something I do in my spare time. Well, I went to the gym with my mom, which was the first time she's ever been to a gym, and I had one of your so called "personal trainers" come up to me and told me I had to work out and I could not train other people. I calmly explained to her that I knew what I was doing and I was making my mom comfortable on the machines and making sure her form was right so she...
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(Miscellaneous)
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Putting account on freeze
Planet Fitness Consumer Complaint
I recently was put in an air cast for a broken sesamoid in my right foot. I temporarily moved back with my parents so they could assist me in the recovery considering I cannot drive.
I called Planet Fitness in Des Plaines, IL on Golf Rd. to let them know on 9/7/12 and I spoke to Amanda. She said my doctor would just have to fax them the excuse and they could put my account on freeze for up to 4 months.
I called the establishment again today, 9/9/12 to confirm they received the fax my doctor sent directly from their office. I spoke to Angela who sounded like she had no idea what I was...
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(Legal Services)
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Harrassment
Planet Fitness Consumer Complaint
JUDGEMENT FREE IS BS!!!! The staff at Pf not only judge but HARASS its members. The manager at the gym in Columbia SC recently terminated the membership of a gentleman who has been there for a while and was the one that everyone grew to know and expected to see every morning at 6am. There WAS a regular group (8-12) of us "workout buddies" that talked and helped each other make it through our workout. Well since Ellis, the manager, terminated this persons membership because he was supposedly training the ENTIRE MORNING GROUP 11 of the 12 workout buddies have cancelled their...
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(Miscellaneous)
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ILLEGAL PRACTICES
Planet Fitness Consumer Complaint
My 22 year old daughter and myself have been members of PF for 3 years. They continuously are having issues with staff. On August 4,2012 we were working out with a FRIEND and was approached and said we could not workout together. They said it appeared as though we were training we tried to explain that we were riding the bike and talking but there were these two girls who are SUPPOSE to be trainers for PF taking pictures on their iphone of my daughter and I working out and TEXTING them to ELLIS the so called manager (never met the guy even after 3 years ???) Ellis texted Shawn the staff on...
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(Shopping, Chain Stores)
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Planet Fitness Dress Code Issue
Planet Fitness Consumer Complaint
Planet Fitness has a headgear dresscode that is mostly directed to and works solely AGAINST a certain group of people. Ethnic People. I am natural haired Black woman and my hair fro's up huge with sweat, in which I usually wear my Shpitzel in order to tame it during this activity. I was asked to leave today after being a member for four years because I refused to remove it. Supposedly head scarfs and wraps are in the category of possible gang-related bandannas. I was told this policy gears more towards the aspect of intimidation. So while buff built guys can work out in fitted...
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(Miscellaneous)
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Planet Fitness smell and restricted machines
Planet Fitness Consumer Complaint
This Planet Fitness location seems to be older than my home location at Fashion Square Mall. The Sausalito location has a distinct smell of urine throughout the club. This morning after working through the smell I looked for a specific leg machine throughout the gym. The only one was within the 30 minute circuit training. There were several people on the circuit but the closest woman was two machines ahead of the one I needed, so I had time to do a single set of 15 and get out of her way before it was her turn. The woman flagged down an employee who told me I had to start at the beginning...
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(Miscellaneous)
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filthy tanning booths and extremely poor customer service
Planet Fitness Consumer Complaint
the first and last day i went into planet fitness, i went to tan in the stand up booth, now i see why its free with a membership! it was filthy and disgusting!! sweat all over the place where i was suppose to stand and the walls were smeared with prints and sweat! i went to cancel my membership as per my conversation with shayna in anchorage thinking that that was the end of it because i followed her instructions. come to find out she left out the part about canceling my annual fee as well, so even though i had no more membership i was still charged , basically for nothing, when i told her...
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(Spa Services)
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TANNING
Planet Fitness Consumer Complaint
I JUST REJOINED PLANET FITNESS IN NEWARK, DE AND THE TANNING BOOTHS ARE AWFUL!!!! THEY MUST SKIP OVER THOSE ON CLEANING DAY. THERE IS SO MUCH HAIR, DUST, & TRASH IN THEM!! SO DISGUSTING!!! BLAHH!!! THEN TO TOP IT OFF THE BULBS IN THE BED HAVEN'T BEEN CHANGED SINCE OPENING DAY AND THEY HAVE HTE NERVE TO TELL ME TO GO ONLINE & WRITE A COMPLAINT!!! WHAT IS THAT? THE GIRL SAID SHE HEARS IT ALL THE TIME. SO WHY AREN'T THEY DOING ANYTHING?
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(Miscellaneous)
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To many young people
Planet Fitness Consumer Complaint
I understand that this gym is judgement free but I feel they are letting anyone and everyone to join!! The young people gather around and think it is social hour dont wipe off there machines when done that is very upsetting some of us are there to get healthy not play time!!! Kids under 10 should not be there at all!! Young people under 18 also should not be there making fun of older people trying to get in shape this is very sad!!! Did yoy ever think of opening a gym 25 and older the ones who are more loyal and are there for a good reason????? Rules does anyone respect them anymore??
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(Miscellaneous)
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DISCRIMANATION AGAINST PERSON WITH DISSSABILTYS
Planet Fitness Consumer Complaint
hi i am theresa from michigan .And i have huntingtons disese i was AT the gym today . around 1120am .i was approched by some randon guy at the 30 minute workout he asked me when i was going to move to the next station . first of all i just sat down i did 10 reps a the guy rudly tells me that i need to move. i told him not right tis second that i had 40 more to do and i would be done. well that was not good enough answer for this man he goes to the front and has breeanna an emploeee to come tell me that i nee to hurry up and move...... that when i tried to explain to her i have huntingtons...
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(Miscellaneous)
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Planet Fitness
Planet Fitness Support Ticket
I tried. They didn't care. They stick to their guns. I was the one abused by this company on two occasions and they are trying to make me out to be the bad guy, so to speak. They said it my membership cancellation was due to my conduct but that is certainly a crock. I was extremely upset after the trainer just left our conversation and walked away mid sentence but in no way did I say anything at all, even a litle, thata could be considered a conduct issue. Either somebody is being lied to by their staff or it's just the way they do business. They have an awfully high turn over...
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(Miscellaneous)
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Beware of Planet Fitness
Planet Fitness Consumer Complaint
Over a year ago I joined Planet Fitness in Danvers, MA. As a 56 year old woman I was not familiar with the ins and outs of gyms. A trainer took me under his wing and talked me into hiring him as a personal trainer for a fee. On my first training session he told me to go warm up on the treadmill at a speed too high for me and he would be over in a few minute. When he got there I was warming up at the level he instructed me to but I was holding on for dear life. He asked me why I was holding on and I replied that I would go flying off at that speed. He insisted that I let go. Again I...
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(Miscellaneous)
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Cancellation is not easy
Planet Fitness Consumer Complaint
A company that is not the most upstanding when comes to cancelling your membership. Its easy to sign up but you are made to jump through fire trimmed hoops just to cancel. The business practices are absolutely appauling. If there is no contract why should a person wanting to cancel be held up to cancellation terms? I cant send an email, nor can I fill out the form and send it back to you. My God Planet fitness is something like a roach motel... Easy to get but you can't get out (atleast not without a fight and plenty of time on your hands). Anyone thinking about signing up here DONT DO...
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(Beauty)
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Neo Nazi Corporation
Planet Fitness Consumer Complaint
Ok so the new business model of corporate America for the last few years has been what I term empty box marketing. The theory I have goes that companies have figured out that if they decorate an empty box with enough pretty ribbons and bows they can sell it as effectively as real goods and services. People think they are buying something special when in fact it is just an empty box.
I bring this because I just left a Groton, CT Planet Fitness. Now I travel a lot and have been working out for 34 years. I have been to every sort of gym imaginable from an all-women’s...
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(Miscellaneous)
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Bank account scam artists
Planet Fitness Consumer Complaint
Planet fitness is profiting from one of the oldest scams known to man. Once Rey have your account information (automated debit). You will never get a real person on the phone to correct or cancel the "so-called" no contract deal. They will continue to falsely and illegally steal funds from your account long after you cancel. Do not patronage this business, because they are the perfect example of big business taking advantage of the working class. They fully understand that we do not have the resources (time and money) to fight them until they have stolen several hundred...
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(Miscellaneous)
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Thieves
Planet Fitness Consumer Complaint
Planet Fitness lies on their commercial claiming that it is only $10 per month. It works out to $15.86 per month between their "start up" and "annual" fees. Beware, no matter what month you signed up, you will automatically be deducted $31.00 on October 1, then another $10.70 2 weeks later, causing you to pay $41.70 for one month alone. And since they attach themselves to your checking account, it is almost impossible to get them out of your account. And on weekends, they are kicking you out the door at 6:30 pm, even though they are supposed to be open until 7:00 pm.
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(Miscellaneous)
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Worst club ever
Planet Fitness Consumer Complaint
not only are they hiring ppl who treat you the exact opposite of what they advertise they also have no idea who to run a good business . I was told if i canceled my membership by the 18th that I would not be charged the annual fee in October. The girl behind the counter even verified this w/ a manager. today I find that my cking account was over drawn and i still got charged for a membership I haven't used in TWO MONTHS and only had open for 4 months total. When i explained to the manager why I was upset about the unauthorized charge. He said he'd call rt back. 6hrs later...
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(Miscellaneous)
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Planet Fitness judges and criticizes
Planet Fitness Consumer Complaint
Planet Fitness has created a work out environment which exactly what they claim they're trying to avoid. They claim that they're the no judgement zone and have no critics, but one look around any planet fitness shows this to be a very flase claim. They have lists of things that they don't want you to wear, say, or do. That by it's very defintion is a list of judgements and criticisms. Unless you want to follow a very strict list of behavioral and dress codes you can very easily fall outside of the Planet Fitness policies and face any number of consequences, that is...
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(Miscellaneous)
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Extortion
Planet Fitness Consumer Complaint
My wife and I have tried multiple times to cancel our memberships with them. They constantly tell us we have to come into their facility to cancel. I told them I have not be able to make it in and I'd like to cancel over the phone. The refuse to allow us to do so. In the meantime they have billed us 3 months of dues for a service we have not used. It just so happened I received a call from the Manager (her name is Tina) at Planet Fitness today demanding I come down and pay them right now because our monthly dues were not able to be withdrawn from our account. It turns out when we...
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(Miscellaneous)
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Annual Fee review
Planet Fitness Consumer Complaint
I have been satisfied with the gym overall. The customer service could use an upgrade, but the cleanliness and equipment availability have been great. I am annoyed and inconvenienced by this annual fee that was charged to my account without any notice. I was made aware that there would be a "one-time fee" on June 1st. I was assuming that the fee would be taken out of my account on June 1st of the year that I began my membership and that would be it. The customer service representatives refer to it as a "one-time fee", when really it is an annual fee that is taken...
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(Miscellaneous)

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