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Planet Fitness Complaint - Cancellation policy
Planet Fitness Complaint

Planet Fitness Complaint


Cancellation policy

I joined PF about 5-6 months ago. After about two months, I called PF because I needed to cancel my contract because of a bad knee, keeping me from doing 90% of the workouts. When I called the first time, I was told that I could not cancel or transfer my membership, period! About a month later I asked my mom to go into PF and cancel for me since I was not able to. They would not accept her cancellation fee because I was not there to sign. She asked to take the form home for me to fill out and they refused. I went in there well before the time that I was to have the $20 taken out of my account, but not by the 10th, so that was a waste. I was told by a blonde girl by the name of Courtney that I should have asked for the temporary hold because of my knee which was never explained to me when I first called. Also I had lost 3 months of working out and that was another $60 wasted again. When I was finally able to go in there to cancel my membership, the girl, at the very end of signing my cancellation that I should have asked for a temporary hold. I asked her WHY the first person I spoke with didn't mention that and she said I should have asked for it. Incompetent employees to say the least.

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churchladyebony says: (3 years ago)
PLANET Fitness is a Rip off and they charge even if don'e work for what Ever REASON DEAD OR ALIVE THEY CHARGE YOUR ACCOUNT AND WONT LET GET OUT OF THE CONTRACT UNLESS YOU $58.00 PLUS

churchladyebony says: (3 years ago)
I join PF in March 2014 I paid the bill next month and I had a knee injury that require surgery and rehabilitation. the next month May they drafted two months and charged me 42.00 annual fees, My card was lost and I reported it lost and they couldn't draft my money. I ask them what I needed to do, and they told me that the only way I could pay it was to pay in person. They could not draft the account because they had tried several times and they needed another card for payment for example a bank card with active bank account; and I told them that I didn't have a personal bank. I ask them what would happen if I don't pay it in person? The sales person on the phone became very rude and told me that I had to pay or it would go on my against my credit, I have been harassed and harassed loan sharks . This is crazy . How can the hold me to account when I have physical condition that prevents me from using the facility. I sent a e-mail to corporate office and they told me that they would drop all charges and just pay 10 to renew the contract or pay $58.00 dollars to cancel. My son is a employee at planet fitness. Therefore I was very upset when I learn that Planet Fitness had waited 6 months and then drafted my account for four (4) times 21.70 and 42.00 for a the annual fees. I receive disability and live on a fix income. and I am not able to pay my rent of 550.00 because they drafted 140.00 out of my account.Maybe that not saying much to some people but it is everything to me I was homeless 14 months I have been in my new apartment on march 5, 2014. I am a full time student trying to find another way to live after my disability. Now I am facing being homeless again.... for non payment of rent and late charges. I am appalled and furious that's why people loose control and want to hurt themselves and others . People have enough trouble paying necessity bills for survival. To being hijacked money from my account with proper authorization. I pray that some will read this comment and tell what I should do. Dissatisfied Customer Austin TX Planet Fitness on Anderson Ln. Ms, Rowe

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