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Planet Fitness Complaint - Customer Service
Planet Fitness Complaint

Planet Fitness Complaint


Customer Service

I've never been treated so badly by a company. I felt harassed and threatened. Management is no better than staff. My issue was so small, any other company would have solved it without subjecting me to threats. Planet Fitness has the bad habit of resolving issues with their members with threats of membership cancellation and or suggestions that member should cancel the membership themselves. This is their idea of customer service. It is as if your membership and your business does not matter and is not appreciated. They write you up like in grade school; putting negative comments on your file as "being warned". They are a franchise company, meaning they are owned and operated individually, but if you ask for a phone number to talk to someone in "Corporate" (after all, there are corporate standards they must follow) about an issue, the number is not available. If you ask for information to contact the owner, the information is not available. I did some digging and found the corporate number: 603-750-0001. I left a message at Corporate and one to be contacted by the owner of my home gym. But based on what other people have written, more than likely no one will contact me. My suggestion to you, stick to a gym with a little more class, and better customer retention policies. You might have to spend a couple of bucks more, but in the end peace of mind is worth every penny.

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Toody says: (4 years ago)
I joined, and the fist day I was treated like cramp...I advise nobody to waste their time and money

LPGS says: (8 years ago)
I agree with you. Management is so unprofessional and the staff is horrible. We tried getting in touch with someone in corporate but it is obvious this is one of those "closet" business where the owners hide behind the local management and the named company does not have any control over the franchise. Stick to Sports and Wellness or some other respectable gym, these people will try to nickle and dime you and in the end you will end up paying more for less.

mege says: (8 years ago)
I like to do the 30 min. exercise circuit-but guys keep jumping in to work their biceps and chest muscles only-they are unaware they are ruining my workout...i have asked some to move, but they get angry. I like to start at the first machine and do the workout in order-but there is always someone interrupting...how about posting a friendly sign stating that these machines are to be done in a circuit ONLY...everyone has complained about this!

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