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Planet Fitness Complaint - PF refused access
Planet Fitness Complaint

Planet Fitness Complaint

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PF refused access


I have been with PF since nearly the beginning of the franchise. My acct was tied to a credit card that was expiring and I was sure if I was going to continue membership. Since I was charged and and I paid for the current month I called and explained that I wasn't sure about continuing membership but could I use for the month that I had already paid for and the woman said yes. When I went right in the guy at the desk refused with an attitude to let me in even though I paid for it (drives me insane) and wouldn't refund my money. I may have not handled the situation with much grace but I think it is a poor way to treat clients.


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