Planet Fitness Complaint

Reviewed by lvittitow31

All Planet Fitness Reviews

Planet Fitness Poor CS

3/24/2015
I experienced a rude person on the phone, her name is Norma. I did not appreciate the way she talked to me nor her customer service. I had a few questions, which I felt I was interrupting her and she did not have time to answer my questions. I just joined the gym and my second experience makes me wish I have never joined. Yes, all it takes is customer service to make or break the company. The employee should not be working in cs if they don't understand the purpose of with it is and how it benefits the employer. Planet Fitness , I give you a 2! Hopefully someone will look into this and see this email as a training opportunity with their employees.

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Review Rating: 1 out of 5
Reviewed By: lvittitow31
Company: Planet Fitness
Date Added: 9 years ago

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Planet Fitness Complaint