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Planet Fitness Complaint - Planet Fitness customer service
Planet Fitness Complaint

Planet Fitness Complaint

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Planet Fitness customer service


I joined this gym primarily for the rates, location, and overall friendly staff (the person who showed me around when I was thinking about joining, for example, was a very informative, polite individual, eloquent and well-versed in answering all of my questions thoroughly). While I have no qualms about the actual facility or slightly ludicrous codes of conduct, I have on more than one occasion run into some unpleasant experiences with the owner of my location.

Illegally parked outside the gym almost every day, this individual has often left me feeling...rubbed the wrong way. On one occasion, for example, I signed up with him for a session in the tanning booth. As they were all full, I sat down and waited, and was the only one in line. 2 minutes later, one opens up and I get up and make eye contact in hopes he'll give me the heads-up. Instead, I was asked, "Are you waiting to tan? OK, did you sign in?" Yes. With you. 2 minutes prior. I guess the attractive woman he was chatting with after registering me took his mind elsewhere.

A couple weeks later, I underwent a change in credit cards. 2 days later, unfortunately one of those days being the monthly billing day, I arrived, and tried to sign in when he very rudely asked me if I "got a new card." Temporarily confused with this vague questioning, I thought he was telling me new membership cards were released. Then it hit me. I tried to apologize several times for forgetting to inform them of the switch, trying to explain that I had just received my new card only two days earlier, but all I got in return was, "Next time tell us when something like this happens." He then had the audacity to ask me if this new card "had enough on it to make the payment." If he was doubting that he probably should have asked me before he filled out the paperwork. At least my frustration at this boorish behavior gave me some good energy for my workout that day.

Despite the fact my job as a restaurant server has my income relying 90% on tips (smiles, extreme politeness, et al), I do not think my standards for general courtesy are too high.

For their prices and large amount of equipment, they cannot be beat. But try avoiding upper-level staff at all times.


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