Planet Fitness Complaint

Planet Fitness Complaint

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Shady Billing Practices


I joined PF 2.5 years ago and have not been there for the last year due to a medical condition. I tried to cancel over the phone several times as it is difficult for me to come to the center but they said I had to come in to cancel. I just now made it in to cancel my membership and they said I have a $110 outstanding balance. Apparently they had an issue collecting my membership fee starting 11 months ago but never notified me, they just kept on charging me for 11 months. I didn't know that there was any issue with my payments because no one ever notified me. Tonight I went in to cancel and they told me the membership could not be cancelled till the over due balance was paid. I am not able to pay the overdue balance at this time so how can they keep charging me even though I came into the gym and asked to have it cancelled?


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