Planet Fitness Review

Planet Fitness Review

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Planet Fitness Cancellation/Membership Usage - Planet Fitness


My co-worker and I decide to get memberships with PF about 7 months ago. In May we started realizing how much we did not utilize the gym - simply because the gym was too much out of the way after we were done working 8am - 5pm everyday. When my co-worker went to cancel, she had a terrible experience with one of the workers. They threatened her with money issues, explained she'd be billed multiple times, etc. When I went in, I explained that I had tried to cancel on the 15th of May, and I was only supposed to be billed the buy out fee of $58.00 but instead was billed $41.73 for a regular membership fee. I was afraid I was then about to be billed the extra $58.00. When explaining this to the manager Bryan, he allowed me to only pay the difference. I am now not being billed anymore, and no further actions had to be in place. He explained how many terrible customer complaints come through his gym's door and he's very sorry for any inconvenience I have ever encountered. The gym itself is nice; however, the workers are lazy and do not help as much as they advertise. And classes that most gyms have - are not offered. Because of Bryan's wonderful customer service - this will be the reason for a decent review rating.


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Comments


Hodge says: (3 years ago)
 0
I wonder what the staff isn't doing as advertised that causes a lazy comment. If you need fitness help, that is a fitness instructor free charge. What they do offer are body parts classes. All this info is available before you join, if they didn't have what you wanted, why did you join in the first place.




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