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Planet Fitness Support Ticket - Groton, Connecticut - waiting on fee credit

Planet Fitness Support Ticket - Groton, Connecticut

waiting on fee credit - accounting

Created By: bobbyb444's Picture bobbyb444 Last Reply: bobbyb444's Picture bobbyb444
Priority Level: [Emergency] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: accounting

I canceled my membership from your Groton, CT location on 9/15/09 (was told "...there would be no further problem--I should not receive another bill")...two months later, I rec'd both a $73 charge(for what, I don't know), PLUS an additional month's fee charge.

Erin (local manager) told me two weeks ago that she a) canceled my account personally, so that I would not be charged in the future: and b) that it normally takes 6 days for any credit to appear on my bank account.

It has now been two weeks since that call--no credit. Two months since cancellation--still getting charged.

I am getting tired of the runaround, using my money to gain corporate bank interest, and no respect.

This matter had best be handled swiftly, or I am getting the state Attorney General involved from two states (NH and CT).


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